This policy explains how service cancellations, withdrawals, and any resulting refund calculations are handled.
1. Cancellation Before Work Begins
A client may request cancellation before work starts. Any amount paid will be settled after deducting, where applicable, actual administrative charges, costs already incurred by IXPath, and non-refundable third-party fees.
2. Cancellation After Work Begins
Once work has started, IXPath is entitled to payment for work already performed, completed stages, and costs associated with the service up to the date of cancellation. Amounts relating to work or deliverables already completed or delivered are not refundable.
3. Training Seats and Programs
Fees for training seats or services for which resources have already been reserved or performance has begun are not refundable after the program or agreed service component has started, unless the specific program terms expressly provide otherwise.
4. Group Research Projects
The withdrawal of one participant does not automatically cancel the project for the remaining team members. Any settlement for the withdrawing participant depends on the stage of the project and the services completed by the date of withdrawal.
5. External Fees
Fees already paid to third parties on the user’s behalf and which are non-refundable cannot be refunded where they were paid with the user’s approval. This may include certain technical, professional, or other third-party charges.
6. How to Request Cancellation
Cancellation or withdrawal requests must be submitted through an official IXPath communication channel so that the requester’s identity, the relevant service or project, and the date of the request can be documented. Any financial settlement is calculated based on the service status when IXPath receives the request.
